FAQ

Frequently Asked Questions

How does the heated eye mask work?

The Dormivi mask uses gentle, consistent warmth to soothe the area around your eyes. The heat helps stimulate natural moisture production, relieve tension from screen use, and signal your body that it's time to wind down. Simply put it on, choose your temperature, and let it do the rest.

Is it safe to sleep with the mask on?

Yes. The Dormivi mask has a built-in auto shut-off that powers it down safely after use, so you can drift off completely worry-free. It's designed with your comfort and safety in mind.

How long does the battery last?

A full charge gives you approximately 60–90 minutes of use — plenty for a full relaxation or sleep session. It charges quickly via USB and is ready to go whenever you need it.

How do I clean the mask?

We recommend gently wiping the inner surface with a soft, slightly damp cloth. Avoid submerging the mask in water or using harsh cleaning products. Allow it to dry fully before your next use.

How long does shipping take?

Orders are typically delivered within 12–20 days. You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.

What if my product arrives damaged?

We're so sorry if that happens. Just reach out to us at the email on our Contact page with a photo of the damage and your order number, and we'll send you a replacement or issue a full refund — no return needed.

Do you offer refunds?

Yes. If you're not satisfied within 30 days of receiving your order, contact us and we'll make it right. For damaged or defective items, we cover it fully. We want you to feel good about every purchase.

What temperature settings does it have?

The Dormivi mask has 3 temperature settings — low, medium, and high — so you can find the level of warmth that feels best for you. All settings are gentle and therapeutic, never uncomfortably hot.