Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund
To be eligible for a refund, your item must be defective, damaged, or not as described. To process your refund request, we require photo or video evidence of the fault or damage.

How to request a refund
To start a refund request, contact us at support@dormivi.com. Please include your order number and photo or video evidence of the issue. We will review your request and respond within 48 hours.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Once your refund request is approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@dormivi.com.

Contact
For any refund questions contact us anytime at support@dormivi.com. We're here to make sure you love your Dormivi experience.